My Constituency Office will continue to provide advice, review applications and forward completed applications to the National Processing Centre. The office is open, to the public, between 10:00 am and 4:30 pm, Monday through Friday. Applications will be couriered once every 4 weeks. Applicants can expect to receive their passport approximately 4-6 weeks after they are couriered from our office. In order to process your passport application, you will need to fill out a consent form, which you can find here.
If you have immediate travel plans or need your passport in less than 8 weeks we recommend one of the following options:
The St. Thomas Service Canada office, located at 1010 Talbot St., is now offering passport application services. This service includes application review, birth certificate and I.D. validation, payment processing and daily forwarding to the National Processing Centre. The office is open between 8:30 am and 4:00 pm, Monday through Friday (closed from 12:00-12:30 pm). Applicants can expect to receive their passport in approximately 4 weeks.
Completed applications may also be submitted through the London Passport Canada Office, located in the Cherryhill Village Mall at 301 Oxford St W, Suite 76. The office is open between 8:30 am and 4:30 pm, Monday through Friday. Applicants can expect to receive their passport within 7 to 10 days when submitted directly to Passport Canada.
PASSPORT & NEXUS APPLICATIONS – DID YOU KNOW?
Protect Yourself from Fraud
Some organizations claim to offer help to Canadian citizens who want to apply for a passport or other travel documents, like a NEXUS card. They try to sell information kits that outline how to apply. Some also falsely claim to be able to speed up the application process for a fee. These websites will look like an official government of Canada agency, however, they are not.
What you should know
Passport application and NEXUS application forms are free and available on the Passport Canada website and Canadian Border Services Agency website, respectively.
No third-party person or group can speed up the processing of your passport or NEXUS application.
You must apply in person at a passport office if you need urgent, express or pick-up services.
The NEXUS application must be processed by both the CBSA and the U.S. Customs and Border Protection. NEXUS fees will be collected with your application.
Only passport service locations are authorized to collect passport processing fees. Service locations include:
◦ Passport Offices
◦ Service Canada Centres
◦ Some Canada Post Counters
◦ Government of Canada offices abroad
The User Fees Act regulates passport fees. We will never ask you to tell us the card security code on the back of your credit card when paying your passport fee.
Contact Passport Canada (Toll-free: 1-800-567-6868) if you have any questions about passport or CBSA (Toll-Free: 1-800-461-9999) for NEXUS applications. You can also visit a service location or visit your Member of Parliament Karen Vecchio’s office for help.
Contact Passport Canada if you think:
◦ You’ve been a victim of identity theft
◦ someone used your identity to falsely get a passport or travel document
You can get more information about identity theft from:
Canadian Anti-Fraud Centre: Toll-free 1-888-495-8501
Office of the Privacy Commissioner of Canada: Toll-free 1-800-282-1376